Privacy Policy

Privacy Policy

Introduction

At Olds Fibre Ltd, operating under the brand name O-NET, we are committed to protecting the privacy concerning personal and business information.

Olds Fibre Ltd was acquired by TELUS in 2024. As a result, this Privacy Policy (“Policy”) applies to Olds Fibre Ltd, its parent company, TELUS, as well as TELUS’ affiliates (collectively, “OFL”, “we,” “us” or “ours”).

This Privacy Policy applies during the transition period while customers are moved to TELUS. It will be phased out once all customers become TELUS customers.

For more information about the acquisition and transition, please check out the Acquisition FAQs or contact us.

Scope

This Policy applies to all commercial and business relationships in which OFL is engaged. The Policy is intended to comply with privacy legislation relating to commercial activity in all jurisdictions in which OFL operates.

The TELUS Privacy Commitment and Code apply to:

  • personal information you provide to TELUS when you purchase TELUS products and services directly from TELUS
  • marketing activity by TELUS employees about TELUS products and services
  • migration of accounts, systems, products, and services from OFL to TELUS

The O-NET EspialTV App is governed by the EspialTV Privacy Policy.

Privacy Officer

In order to ensure compliance with this policy and applicable privacy legislation, OFL has appointed a Privacy Officer. If there are any questions about the application of this policy, please contact OFL’s Privacy Officer:

Privacy Officer
Olds Fibre Limited
#1 5102 51 Street, Olds, Alberta, T4H 1P8 403-556-6638
E-mail: privacy.officer@o-net.ca

Collection and Use of Personal Information

For purposes of this Policy, personal information means any information about an identifiable individual, other than the person’s business title or business contact information when collected, used or disclosed in the course of commercial activity to conduct business and to provide services and products.

The types of personal information OFL collects include the following:

  • Information such as name, home address, telephone number and e-mail address
  • Social Insurance Number, identity card number, or other government identification number
  • Copies of any agreements with OFL
  • Information provided to OFL such as preferences, feedback and comments
  • Credit and financial information

We do not knowingly collect personal information from children. If we find out we have collected a child’s information by mistake, we will delete it as soon as possible. If you think this has happened, please let us know.

We will use the personal information above for different purposes relating to the management of our business and our business relationships. These purposes include, but are not limited to the following:

  • Establishing, maintaining and managing a business relationship so that OFL may provide the services or products requested
  • Enabling OFL to comply with requests such as preferred method of communication
  • Sharing personal information with any third parties under direction or consent
  • Enabling OFL to review the products and services that OFL provides so that OFL may understand the requirements for OFL products and services and improve OFL products and services
  • Developing, enhancing, marketing, providing, or recommending relevant or new products and services, based on our review and analysis of its consumers’ existing use of our products and services in order to better understand consumer preferences. OFL may also collect personal information about consumers from authorized sources for this purpose and for the purpose of inferring consumers’ preferences for products, services, and lifestyle activities
  • Protecting OFL business from error, fraud, theft and damage to OFL goods and property
  • Enabling OFL to comply with applicable law or regulatory requirements
  • Safeguarding and protecting OFL ‘s confidential information
  • Other purposes reasonably required for the management of OFL business relationships and the management of OFL ‘s business

Disclosure of Personal Information

There are some circumstances where we may share your personal information with other parties on the basis that they protect the data as we do. For example:

  • a person seeking information as an agent of a customer, such as a customer’s legal representative, or as an authorized user under his or her account, if OFL is satisfied that the person is authorized to receive the information
  • the business units of OFL and TELUS in order to help OFL serve our customers better and to provide them with services from different parts of OFL, from TELUS, and/or from other corporate affiliates
  • another telecommunications company for the efficient and cost-effective provision of telecommunications services, such as the information required to facilitate the porting of services between carriers
  • a company involved in supplying a customer with telecommunications or directory related services, for example, Yellow or White Page listings
  • a third party to evaluate a customer’s creditworthiness or to collect an account
  • a credit-reporting agency
  • corporate affiliates, including the parent company TELUS, for purposes disclosed under ‘Collection and Use of Personal Information’

We also share your personal information with trusted service providers. For example:

  • Contracted installation services
  • O-NET Elevate app
  • EspialTV app
  • Online billing portal
  • Software that we use to manage products, services, finances, and communication.

Finally, there are some limited circumstances where OFL may need to share your personal information without your notice or consent. For example:

  • To help respond to an emergency, or protect health and safety
  • In response to a valid request from law enforcement or a court
  • As part of an investigation or legal proceeding
  • In connection with the sale of parts of OFL’s business, the sale or securitization of assets, or the merger or amalgamation of part or all of our business with other entities;
  • When we are required by law to disclose it

Consent

OFL relies on your consent to continue to collect, use and disclose your personal information for the purposes OFL has identified in this Policy.

Unless you tell us otherwise, we will assume that we have your consent to continue to collect, use and disclose your personal information for these purposes.

You may withdraw your consent by contacting the OFL Privacy Officer and asking to have your personal information removed from our telephone, mail or email marketing lists.

Withdrawing your consent may limit our ability to serve you. It may also mean that you will no longer receive information about relevant products, services and special offers that might benefit you.

Accuracy

You have a right to accurate personal information. Please notify the OFL Privacy Officer in writing as soon as possible if you require us to correct your personal information.

Retention of Personal Information

OFL keeps personal information only as long as it is required for the reasons it was collected.

The length of time OFL retains information varies, depending on the product or service and the nature of the information.

This period may extend beyond the end of a business relationship with OFL but it will only be for as long as it is necessary for OFL to have sufficient information to respond to any issues that may arise at a later date and to comply with applicable law and regulatory requirements.

When OFL no longer requires personal information, OFL will either destroy or erase it, or OFL will make it anonymous such that it cannot be associated with or tracked.

Safeguarding Personal Information

OFL is committed to protecting the security of personal information. OFL endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent personal information from loss and unauthorized access, copying, use, modification or disclosure.

Access

You have a right to receive a copy of the personal information we have about you. Once we verify your identity, we will provide it in a format you can use. There may be cases where we cannot provide you with the records, such as when it includes someone else’s personal information or is subject to legal privilege. However, we will work with you to make sure that you have access to your personal information.

O-NET Elevate App

How OFL Collects your Information specific to the O-NET Elevate App

OFL collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, password, location, phone number, and account number;
  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
  • Browser information and session cookies related to your access and use of the App;
  • Data insights OFL attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics to improve the quality of the app experience.

How OFL Uses the Information
OFL uses the information collected as described in this Privacy Policy, including personal information, to:

  • Provide you with the App and Services as described in the Agreement;
  • Implement, improve and/or enhance the App, including to make future releases available to you;
  • Carry out OFL’s obligations as described or authorized in the Agreement and this Privacy Policy;
  • Enforce OFL’s rights arising from the Agreement between you and OFL; and
  • Fulfill any other purpose authorized by you and reasonably required for the App.

Your Choices About Our Collection, Use, and Disclosure of Information
The provision of the information described in this Privacy Policy is necessary for you to use the App.

Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.

Accessing and Correcting Information
You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to our Customer Experience team.

Deleting Your Account:
Steps required by you to delete your account from the O-NET Elevate App can be found at:www.o-net.ca/support/a/deleting-your-o-net-elevate-account

Revisions to this Policy

We may amend this Policy from time to time to reflect changes in our legal or regulatory obligations or in the manner in which we deal with your personal information.

We will post any revised version of this Policy on our website at www.O-NET.ca. The version number and revision date are at the end of the Policy.

We encourage you to check back on the Policy to stay informed.

Interpretation of this Policy

The OFL Privacy Officer has the responsibility and authority to interpret and administer this Policy. This Policy does not create or confer any additional rights or obligations to those imposed under provincial or federal privacy legislation. Should there be, in a specific case, any inconsistency between this Policy and applicable provincial or federal privacy legislation, and then this Policy will be interpreted to give effect to and comply with such privacy laws.

Version 2.0

Revised on March 13, 2025