Privacy Policy

At Olds Fibre Ltd (OFL) operating under the brand name O-NET we are committed to protecting the privacy concerning personal and business information.

The terms of this Privacy Policy (“Policy”) are subject to change, so we encourage periodic review of this page in order to check the changes that may have been made to this Policy. Every time OFL services or products are accessed, there is assumed to be agreement to the terms and policies of the Privacy Policy as they exist at that time.


This customer Policy applies to all commercial and business relationships in which OFL is engaged. The Policy is intended to comply with privacy legislation relating to commercial activity in all jurisdictions in which OFL operates.

Privacy Officer:

In order to ensure compliance with this policy and applicable privacy legislation, OFL has appointed a Privacy Officer.  If there are any questions about the application of this policy, please contact OFL’s Privacy Officer:

Privacy Officer,Olds Fibre Limited,#1 5102 51 Street, Olds, Alberta, T4H 1P8 403-556-6638 E-mail: privacy.officer@O-NET.CA

Collection, Use and Disclosure of Personal Information

For purposes of this Customer Privacy Policy, personal information means any information about an identifiable individual, other than the person’s business title or business contact information when collected, used or disclosed in the course of commercial activity, to conduct business and to provide services and products.

The type of information OFL collects includes the following:

  • Information such as name, home address, telephone number and e-mail address
  • Social Insurance Number, identity card number, or other government identification number
  • Copies of any agreements with OFL
  • Information provided to OFL such as preferences, feedback and comments
  • Credit and financial information

OFL uses the personal information above for different purposes relating to the management of our business and our business relationships. These purposes include, but are not limited to the following:

  • Establishing, maintaining and managing a business relationship so that OFL may provide the services or products requested
  • Enabling OFL to comply with requests such as preferred method of communication
  • Sharing personal information with any third parties under direction or consent
  • Enabling OFL to review the products and services that OFL provides so that OFL may understand the requirements for OFL products and services and improve OFL products and services
  • Protecting OFL business from error, fraud, theft and damage to OFL goods and property
  • Enabling OFL to comply with applicable law or regulatory requirements
  • Safeguarding and protecting OFL ’s confidential information
  • Other purposes reasonably required for the management of OFL business relationships and the management of OFL ’s business

OFL may share personal information with its board members, employees, auditors, contractors and consultants and other parties who require such information to assist OFL with administering OFL business relationship with you. These include third parties that provide services to OFL or on our behalf, third parties that collaborate with OFL in the provision of services to parties with whom OFL contracts to perform our services. The amount of information disclosed will be the minimum required for the 3rd party to perform its duties or to fulfill their contract with OFL.

However, OFL will only disclose information to other parties if:

  • They have a privacy policy of their own
  • Their privacy policy is equal to or better than the restrictions in this policy
  • In the absence of the 3rd party having their own privacy policy, they sign a Non-Disclosure Agreement  with OFL
  • They  agree not  sell your private information to other parties

In addition, personal information may be disclosed or transferred to another party  in the event of a change in ownership of, or a grant of a security interest in, all or part of OFL through a sale transaction or some other form of business combination, merger or joint venture. OFL will disclose personal information in these circumstances only when the third parties agree to use such personal information solely for the purposes evaluating and carrying out the transaction and, with respect to that information, to act in manner consistent with the principles articulated in this Privacy Policy.


OFL requires consent to collect, use and disclose your personal information in accordance with this Policy. Consent may be expressed or implied. Express consent may be given orally or in writing, including electronic transmission. Implied consent is consent that can be reasonably inferred by your action or inaction and by signing a contract with OFL for services. By providing OFL with the personal information described in this Policy, OFL assumes implied consent for OFL to use and disclose your personal information in accordance with this Policy.

Consent may be withdrawn for OFL to collect, use and disclose personal information at any time, subject to legal and contractual obligations in our business relationship. There must be reasonable notice of the withdrawal of consent. All communications with respect to the withdrawal or limitation of consent should be directed to the OFL Privacy Officer in writing.

In some circumstances, OFL is entitled, or required, to disclose personal information without consent. These circumstances include, but are not limited to:

  • Protection of health or safety
  • The disclosure is necessary for an investigation or proceeding
  • The disclosure is required or authorized by law
  • The disclosure is required to comply with a subpoena, warrant or order of a court or other body authorized to compel production of the information
  • The disclosure is to a public body and relates to an investigation of an offence
  • The disclosure is to a lawyer who is representing OFL
  • The disclosure is required to respond to an emergency
  • Where the personal information is publicly available

Accuracy and Retention of Personal Information:

OFL endeavors to ensure that any personal information in its possession is as accurate, current and complete as necessary for the purposes for which OFL uses that information. If personal information changes or is deemed to be not accurate, please notify OFL as soon as reasonably possible. Any request to verify or correct personal information must be made in writing to OFL’s Privacy Officer. In some circumstances, OFL may not agree to the request to change personal information, but will instead append an alternative text to the record in question.

OFL keeps personal information only as long as it is required for the reasons it was collected. The length of time OFL retain information varies, depending on the product or service and the nature of the information. This period may extend beyond the end of a business relationship with OFL but it will only be for as long as it is necessary for OFL to have sufficient information to respond to any issues that may arise at a later date and to comply with applicable law and regulatory requirements. When OFL no longer requires personal information, OFL will either destroy or erase it, or OFL will make it anonymous such that it cannot be associated with or tracked..

Safeguarding Personal Information:

OFL is committed to protecting the security of personal information. OFL endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent personal information from loss and unauthorized access, copying, use, modification or disclosure.

Access to Your Personal Information:

An individual or corporation may ask to see the personal information collected by OFL. A request to review personal information must be made in writing to OFL Privacy Officer. OFL will endeavor to provide the information requested within a reasonable time from the date of the written request, or within the time otherwise required by law.

Upon receipt of a request to review personal information, OFL may request specific information to enable OFL to confirm identity and right to access such information. OFL may also require information that would assist OFL. in locating any personal information. OFL may charge a fee to access personal information; if so, OFL will notify the applicant of that fee at the time of the request or within a short time thereafter.

OFL reserves the right to decline to provide access to personal information in certain circumstances. These include, but are not limited to, circumstances where the information requested:

  • Would disclose personal information, including opinions, about another individual
  • Would disclose OFL ’s trade secrets or other confidential business information
  • Is subject to lawyer-client privilege
  • Is not readily retrievable and the burden or cost of providing it would be disproportionate to the value of the information
  • Does not exist or cannot be found
  • Could result in serious harm to the individual requesting it, serious harm to the life, safety or health of another person, or serious emotional harm or embarrassment to another individual
  • May harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions
  • May be or is required to be withheld by other legislation

Where information requested will not or cannot be disclosed, OFL will provide the reasons for non-disclosure.

O-NET Elevate Application 

How OFL Collects your Information specific to the O-NET Elevate App:

OFL collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, password, location, phone number, and account number;
  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
  • Browser information and session cookies related to your access and use of the App;
  • Data insights OFL attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics to improve the quality of the app experience.

How OFL Uses the Information:

OFL uses the information collected as described in this Privacy Policy, including personal information, to:

  • Provide you with the App and Services as described in the Agreement;
  • Implement, improve and/or enhance the App, including to make future releases available to you;
  • Carry out OFL’s obligations as described or authorized in the Agreement and this Privacy Policy;
  • Enforce OFL’s rights arising from the Agreement between you and OFL; and
  • Fulfill any other purpose authorized by you and reasonably required for the App.

Your Choices About Our Collection, Use, and Disclosure of Information:

The provision of the information described in this Privacy Policy is necessary for you to use the App.

Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.

Accessing and Correcting Information

You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to our Customer Experience team.

Deleting Your Account:

Steps required by you to delete your account from the O-NET Elevate App can be found at:

Revisions to this Policy:

OFL may amend this Customer Privacy Policy from time to time to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We will post any revised version of this Policy on our website at

Interpretation of this Policy:

The Privacy Officer has the responsibility and authority to interpret and administer this Policy. This Policy does not create or confer any additional rights or obligations to those imposed under provincial or federal privacy legislation. Should there be, in a specific case, any inconsistency between this Policy and applicable provincial or federal privacy legislation, and then this Policy will be interpreted to give effect to and comply with such privacy laws.