O-NET ACQUISITION FAQ
FAQs
Why TELUS?
TELUS PureFibre is Canada’s #1 for speed and reliability with a 100% fibre optic connection. Enjoy speeds up to 5 Gigabit, high-quality video calls, gaming, and 4K streaming. Explore TELUS bundles for savings on home phone and security, and join TELUS Rewards for discounts.
Can I sign up for Internet and/or TV Services with O-NET?
If you are located in Olds, AB, please note that services are currently being migrated from O-NET to TELUS. An O-NET customer service representative can collect your information and submit it to TELUS, after which a TELUS representative will contact you to discuss available services and options. For assistance, please call us at 1-403-556-6638.
What changes for O-NET customers today?
No changes. Your current residential services, prices, bills, support hours, and contact information remain the same.
What does this mean for long-term changes?
TELUS is investing in infrastructure to deliver PureFibre. You will benefit from Canada’s fastest ISP with speeds up to 5 Gigabit.
Can I still upgrade or make changes to my O-NET services?
Yes. If you require a package change we can make those changes. However if you need new services we can get a TELUS team member to call and assist you with new services. Please call us at 1-403-556-6638 for more information.
I am moving, can I move my O-NET services?
Please call us at 1-403-556-6638 and a customer service representative will coordinate services at your new address.
Will there be any disruption to my services?
You will be notified of any service changes during the transition.
When will I have to switch to TELUS services?
TELUS will contact you with availability and offers for various products and services in your area. To ensure we provide the best service to everyone, we are migrating customers in phases. If you have received your email notification, please be aware that others, including your friends and family, may receive theirs at a later time. Rest assured, we are diligently working to make your transition to TELUS seamless and efficient. Thank you for your patience!
Where can I learn about what services TELUS will offer in my community?
You will be contacted with information once TELUS services are available.
Will the cost of my services change?
There are no immediate changes to your services. All products, services, prices, and billing remain the same. Any updates will be communicated to you in advance.
Will the way I contact O-NET change?
No changes for now. Continue to reach O-NET at 1-403-556-6638 or email for general inquiries and support.
How do I get in touch with TELUS for more details on changes?
TELUS will contact you with information once services are available in your area.