O-NET ACQUISITION FAQ
Acquisition FAQs
What changes for customers today?
Nothing. O-NET is here to support you. At this time all services, prices, bills, support hours and contact information remain the same. You do not need to take any action to keep receiving the same great O-NET Internet services.
What does this change for customers in the future?
As the transition moves along, notifications will be sent by email and post. You can also visit the O-NET website to keep up to date. If you have any questions, please contact your O-NET Customer Support Representatives the same as you always have.
What does this mean for long term changes?
Current infrastructure requires a robust investment to meet TELUS PureFibre standards to deliver Canada’s only 100% Fibre connection to your home to play, stream, create and stay connected with speed you can count on.
- Canada’s fastest
Our PureFibre internet is rated Canada’s fastest ISP for the fourth year in a row by PcMag
- Speeds up to 5 Gigabit
Take advantage of the fastest speeds available in Western Canada with high-quality video calls, gaming and 4K streaming, even when everyone is online at the same time.
Will you continue offering the same products and services you do today?
Our services are not changing, at this time.
New customers can continue to order services in the areas we support.
Will the cost of my services change?
No. For the foreseeable future, all products, services, prices and billing will remain the same. Any updates on service changes will be well advertised.
Will there be any disruption to my services?
As the transition progresses, you will be notified of any changes to your services.
Will the way I contact O-NET change?
No. For the foreseeable future, customers can continue to reach O-NET the same as they do today. Any updates on service changes will be well advertised. For general inquiries and support, please call 403-556-6638 or submit a trouble ticket by email.
Can I still upgrade or make changes to my O-NET services?
Yes. You can always upgrade your current services, subscribe to new services and make changes to your account by contacting O-NET.
When will I have to switch to a TELUS service?
As the transition progresses, you will be notified of any changes to your services.
Where can I learn about what services TELUS will offer in my community?
As the transition progresses, updates on any TELUS product and service availability will be advertised.
How do I get in touch with TELUS if I want to discuss more details of the changes?
Your best point of contact is still your O-NET. Support Team at 403-556-6638 or our website: www.o-net.ca
Will TELUS be announcing new acquisitions in AB?
We are not able to comment on any future TELUS plans.
Will TELUS be contacting me directly?
TELUS is not currently contacting customers directly. Please be aware of phishing scams via email, text or phone.